Cancellation policy

Information for making use of the right of revocation in the case of a purchase contract for the delivery of one or more goods in a consignment

 

Right of revocation

 

You have the right to revoke this contract within fourteen days without giving any reason.

 

The revocation period is fourteen days from the date on which you or a third party named by you, who is not transporting the goods, has taken possession of the goods;

 

To exert your right of revocation, you must notify us

…………………………………………………………………………………………..

[names, address, phone number, fax number, email address of the company]

 

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model revocation form, but it is not required.

 

[If you give the consumer the option of electronically completing and submitting the information on his revocation of the contract on your website, insert the following:]

You can also electronically complete and submit the model withdrawal form or any other unequivocal statement on our website

………………………………………………………………………………………….

[internet address]

. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of the receipt of such a revocation.

 

In order to maintain the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.

 

Consequences of the revocation

 

If you revoke this contract, we shall reimburse you for any payments we have received from you, including delivery charges (except for the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer), without delay and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged repayment fees.

 

[In the case of purchase contracts in which you have not offered to pick up the goods yourself in the event of cancellation]:

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is the earlier.

 

[Choose from the following options]:

☐ We pick up the goods.

 

☐ You must return or hand over the goods to us or to

…………………………………………………………………………………………

[if appropriate, insert the name and address of the person authorised to accept the goods]

immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract.

The deadline is met if you send the goods before the expiry of the deadline of fourteen days.

[Choose from the following options]:

☐ We bear the cost of returning the goods.

 

☐ You bear the immediate costs of returning the goods.

 

☐ You bear the direct costs of returning the goods in the amount of ………… EUR

[enter amount]

☐ You bear the immediate costs of returning the goods. The costs are estimated at a maximum of about EUR ………… .

[enter amount]

☐ We pick up the goods at our expense.

 

You only have to pay for a possible loss in value of the goods, if this loss of value is due to an unnecessary handling of yours for the examination of the nature, characteristics and functioning of the goods.